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Executive Summary: Managing Order-to-Cash for Success in Disruptive Times

Digital Supply Chain Institute and American Productivity & Quality Center (APQC) examined how 177 organizations manage and improve their end-to-end order-to-cash (O2C) processes during turbulent times. O2C has a broad impact within any organization. It is the primary touchpoint for customers and influences a range of internal functions. As such, improvements to O2C can lead to improvements in the customer experience and the organization’s operations. This article summarizes the in-depth Order-To-Cash: Managing for Success in Disruptive Times Report.