Executive summary from APQC – DSCI OTC report

March 15, 2022

Digital Supply Chain Institute and American Productivity & Quality Center (APQC) examined how 177 organizations manage and improve their end-to-end order-to-cash (O2C) processes during turbulent times. O2C has a broad impact within any organization.

Read more..

DSCI Explores Order-To-Cash Transformation with APQC

October 22, 2021

The most successful enterprises will emerge from the pandemic with nimbler, digitally transformed supply chains, and a heightened focus on meeting the requirements of the “New Customer” -- lightning-fast delivery, tailored products, and a superb customer experience.

Read more..

B2B Customer Expectations Survey Report 2020

January 01, 2021

Read the latest B2B New Customer survey report, which documents the major changes expected by business customers worldwide. Both business customers and individual consumers want something different than they wanted even 12 months ago. We call this market dynamic the "New Customer."

Read more..