News

B2B Customer Expectations Survey Report 2020

January 01, 2021

Read the latest B2B New Customer survey report, which documents the major changes expected by business customers worldwide. Both business customers and individual consumers want something different than they wanted even 12 months ago. We call this market dynamic the "New Customer."

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B2C Consumer Expectations Survey Report 2020

December 17, 2020

Digital Supply Chain Institute (DSCI) conducted a major global survey of customers and what they expect from a supply chain. Both individual consumers and business customers want something different than they wanted even 12 months ago. We call this market dynamic the "New Customer."

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Supply Chain Resiliency Executive Survey Insights

September 22, 2020

The Digital Supply Chain Institute (DSCI) and Bain & Company recently conducted an executive survey on supply chain resiliency that cut across industries and geography. What we discovered was far more than we expected. The survey reached 200 supply chain executives and survey data was collected in July 2020 from direct responses.

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